With over three decades of experience, Surinder Singh is a visionary hotelier whose journey through the world of hospitality reflects a relentless pursuit of excellence. As the Area Director – Operations for the Delhi NCR and Haryana region and the General Manager of Taj City Centre, Gurugram, Surinder has become a trusted steward of the Indian Hotels Company Limited (IHCL), elevating the art of hospitality to new heights.
Known for his dynamic leadership and strategic acumen, Surinder has steered multiple iconic IHCL properties across India, including Taj Chandigarh, Taj Mahal Lucknow, Blue Diamond, Pune – IHCL SeleQtions and Vivanta New Delhi Dwarka. His deep expertise, enriched by his early years in culinary management, enables him to blend creativity with operational mastery—ensuring both guests and team members experience the epitome of refined luxury and heartfelt service. His diverse tenure across luxury, upper upscale hotels and resorts has equipped him with a nuanced understanding of cross-cultural management and guest satisfaction.
Under his stewardship at Taj City Centre, Gurugram, the property has witnessed remarkable revenue growth and has earned exceptional employee and customer satisfaction scores. Surinder’s commitment to sustainability has garnered Gold Certification in Earth Check, while his focus on safety and operational excellence has led to stellar audit scores across multiple criteria.
Surinder’s influence extends beyond hotel walls, deeply engaging with the wider community and hospitality industry. He has championed several skill development initiatives, empowering local talent through training programs and collaborations with organizations like Pratham Education Foundation. His leadership roles as Vice President of the Hotel & Restaurant Association of Northern India (HRAI) and Executive Committee Member of the Hotel Association of India (HAI) showcase his commitment to shaping the future of the industry. Surinder is widely acclaimed for his exceptional stakeholder management, skillfully cultivating and nurturing key relationships that drive business growth and enhance the hotel’s strategic positioning.
A lifelong learner, Surinder has completed prestigious leadership programs at top institutions, including IIM Ahmedabad, Cornell University and Nanyang Technological University, continually refining his skills in strategic thinking, guest experience and operational excellence.
A beacon of dedication, Surinder Singh’s remarkable career is a testament to his ability to seamlessly blend tradition with innovation, bringing a fresh perspective to luxury hospitality. His passion for nurturing talent, enhancing guest experiences and driving business success ensures that he remains a key figure in the evolution of India’s hospitality landscape, inspiring the next generation of leaders.
